Background: Tanzania's national program to improve healthcare quality included the STAR rating system, and the Total Quality Improvement Programme (TQIP). This led to improvements by 2018, but many facilities still fell short of Universal Health Coverage standards. A 2019 review highlighted ongoing issues. The Ministry of Health planned to revise training curricula to emphasize respectful care and health literacy, with support from European partners to enhance nursing quality

Objectives:The objective was successfully achieved in Tanzania, with all activities taking place as planned. Materials were prepared and utilized effectively to enhance the capacity of service providers in delivering respectful and compassionate care, with a specific focus on health literacy communication with clients. The initiative began with the training of newly recruited staff, ensuring they were capable of providing such care from the ground up.  

Implementation: Project challenges coalesced around the Covid-19 pandemic. Restrictions to in person meetings, while compensated through video conferencing and hybrid working practices with meetings simultaneously in person and online, slowed the development of efficient collaborative working practices.

Results: Despite Covid, despite the unfortunate and unexpected passing of key project members, the project results were achieved and measured during an impact study (qualitative and quantitative). The in-class and eLearning modules have been approved and are being used throughout the nation of Tanzania. The equipment is in place and is being used. The MoH website directs professionals to the eLearning platforms and the planned training sessions have taken place for students, clinical officers and staff.